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The legislation does not forbid this, but it defines that an operator must inform subscribers at least 30 days beforehand, and inform them that they may terminate the agreement without penalties, but that this does not affect the subscriber’s current and as yet unpaid liabilities, or their contractual obligations.

The operator that currently holds the number can only charge the user porting to a different operator the one-time fee that covers the actual costs of number porting, which is up to €5 per ported number. If one user files for more numbers to be ported at the same time, the total amount for covering the costs of porting all the numbers is limited to €200.

Yes, using the semi-automatic call origination service (by calling the number 115) you can make an outgoing international call. The origination service is not free, and the phone call is charged in the same way as in automatic phone traffic.

The operator may keep track of the amount, duration, and time of data transfer, but not of which websites you visited.

At the website: You can find the price of your call to a ported number on your operator’s website.

All the operators must issue detailed invoices in such a format that the identity of the person making or receiving a call cannot be recognized. The operator may divulge the complete phone number of the person making or receiving the call only at the subscriber’s explicit request, with the written consent of that person attached. The operator is not required to conceal the identity of persons making and receiving calls in the cases of detailed invoices for calls made between phone numbers belonging to the same subscriber. The Agency can obtain complete data on the phone numbers of outgoing and incoming calls only in the case when the billing of these calls is in dispute.

You can submit a filled out and signed form for barring outgoing calls at your operator’s shop, or send it by e-mail or fax.

First you must go the operator that you want to port the number to. Pre-paid users must present their phone number and their PUK code, while subscribers are required to present their phone number and an invoice number not older than three months. The selected operator can then check with your current operator if the number can be ported. The user is generally notified within 15 minutes, and can then submit the request for number porting if the number can be ported. The selected operator then conducts all the required activities regarding the order for porting and disconnecting the number from the previous operator’s network, as well as connecting it to its own.

Number porting in mobile networks is conducted in 3 workdays at the latest, after the day the operator receives the request for the number to be ported from its network. The same three workday deadline is set for number porting in fixed networks, however in cases of synchronized transfers between operators at the local loop or other carrier services, the actual moment of porting the number must be adjusted to the agreed time the services with the new operator come into operation. The actual number transfer, i.e. the disconnection of the number form the initial operator’s network and its connection to the new operator’s network, must be conducted in the shortest possible time between 12 AM and 6 AM, and during this time the user does not have access to communication services.

Disputes regarding leased equipment fall under the jurisdiction of the civil courts.

The subscriber may, within 30 days of being notified of a change to the General Terms and Conditions, terminate a subscription agreement without any sanctions (e.g. costs of early termination of the subscription agreement). Regardless of this, the subscriber must comply with all the obligations as defined in the subscription agreement for the event of early termination by the subscriber.

The legislation does not specify locking of phones, hence this is not illegal. Operators are free to decide, however they may unlock a phone at the user’s request after the conclusion of the subscription agreement, or even do so sooner, depending on their General Terms and Conditions.

Operators define different conditions for when a user is eligible for a discount on charged services in their General Terms and Conditions. The usual practice is for the user to be entitled to a proportionately lower payment on the monthly subscription fee when a single disruption the operation of services lasts for as long as it is defined in the operator’s General Terms and Conditions (e.g. at least 48 hours). If the user wants to enforce lower payment, it must notify the operator using the method that is defined in the operator’s General Terms and Conditions.

First you must report disruptions in service operation to your operator and request that they be taken care of. If the operator does not take care of the disruptions, you can issue a complaint about the invoice within 15 days of receiving it. If the operator does not respond to your claim, or its response is negative, you can submit an application to the Agency within 15 days, detailing the problem and attaching any potential evidence.

When roaming in EU member states the operator is obliged to inform you when you surpass €60 (VAT included), while it is not obliged to inform you when roaming in other countries. This means that when roaming for example in Croatia, your operator is not obliged to inform you about your usage. There is only the Agency’s recommendation regarding other countries, but it is not binding.

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Agency for communication networks and services of the Republic of Slovenia
Stegne 7, 1000 Ljubljana, Slovenia
T: 01 583 63 00
F: 01 511 11 01

Office hours:
MON - FRI 9:00 - 11:00
WED - 13:00 - 14:00
Office hours by phone:
MON - FRI 9:00 - 14:00

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